Frequently Asked Questions

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Are your packages customizable?

Yes! Our packages are meant to give an idea of what we offer, but we custom quote every event to match its unique size, design, and candle-heavy preferences.

What types of candles do you offer?

We offer a variety of candles to suit any event, including Lumi Bead pillar candles, floating candles, taper candles in a range of colors, votives, and traditional wax candles. Whether you need full-service candlelight design or decor rentals, we provide high-quality options tailored to your vision.

How far in advance should I book?

We recommend booking as early as possible to secure your date, especially during peak wedding seasons.

Do you service events outside of South Carolina?

Yes, we are happy to travel for events! Travel fees will apply, depending on the location.

How do you ensure candle safety at events?

We prioritize safety by using only high-quality candles, including our self-extinguishing Lumi Bead pillars. All our candles and flames are enclosed in glass, such as cylinder vases, hurricane sleeves, or other protective holders, to prevent fire hazards. Additionally, we strategically place candles in safe spaces and handle all lighting and maintenance to ensure a worry-free experience.

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Do you work with wedding planners, florists, and venues?

Yes! We love collaborating with other wedding professionals to provide a seamless, white-glove experience for clients.

What is your policy on rescheduling or canceling an event?

We understand that plans can change and are happy to accommodate rescheduling. Any payments already made will be credited toward your rescheduled date. If the event is canceled, you will receive a refund of any payments made, minus the non-refundable deposit.

What is your booking process?

Our booking process begins with an initial consultation to discuss your vision and needs. We then provide a custom quote tailored to your event. If needed, we’ll visit the venue to ensure every detail is accounted for. All designs are finalized one month prior to your event to ensure a seamless experience.

What are Lumi Beads?

Lumi Beads are granulated wax beads used to create our pillar candles. They are a modern alternative to traditional solid wax candles, offering a safe, customizable, and mess-free option. These beads self-extinguish when the wick burns down, reducing fire risks, and can be layered or mixed in different colors to match any theme. Lumi Beads are also reusable and eco-friendly, making them a practical and luxurious choice for events.

How do we take payment?

We accept cash, check, Venmo, and Cash App.

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When is payment due?

A 50% deposit is due at the time of booking, with the remaining balance due two weeks prior to your event.

What's included in our packages?

Our packages include design, white-glove delivery and setup, on-site polishing, candle lighting, and breakdown.

Where is pickup/ dropoff if renting inventory

We currently don’t have a storefront. Pickup and drop-off locations are mutually agreed upon at the time of order for your convenience and free of charge. We also offer delivery and pickup to the venue for an additional fee.

What happens is rental item is lost or broken?

If a rental item is lost or broken, we charge the full replacement price.

When can I pickup/ dropoff my rental order?

Rental orders can be picked up 24 hours before the event and must be dropped off by the Tuesday following the event.
Get in Touch
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They were so wonderful to work with! It truly brought my vision of a candle-lit wedding to life with so many different options for candles and sizes and setting them up exactly where I wanted them to be. If you are thinking of having candles to take your event to the next level, you need to book them! You will not regret it!

– Chelsea

 

 

 

 

 

 

 

 

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